Frequently Asked Questions

Find answers to common questions

Yes, when used on devices you own or have legal authorization to analyze. This tool is designed for legitimate forensic investigations.

Yes! Our legacy extraction method allows database extraction without root access on most Android devices.

We support Crypt12, Crypt14, and Crypt15 - covering all WhatsApp versions from 2016 to present.

No, one device = one license. Your license is HWID locked to a single device for security.

Absolutely. All processing happens locally on your computer. We never upload or store your WhatsApp data.

We accept UPI, Credit/Debit Cards, Net Banking, International Cards (Stripe), and Cryptocurrency (BTC, ETH, USDT).

Yes, within 7 days of purchase — provided you have not used the software. Once you have run an analysis or spent a credit, the purchase is no longer refundable, because that work has already been carried out. Email support@cyberoctopus.net to request one.

Email us at support@cyberoctopus.net. VIP plan users get priority response within 4 hours.

Yes. You can import WhatsApp and WhatsApp Business data from an iTunes / Finder / "Apple Devices" backup — encrypted backups are supported with the backup password — or simply connect your iPhone via USB and let the tool create the backup for you. No jailbreak required.

Yes, if the messages exist in the database, they can be recovered even if deleted from the app.

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